FAQ

Frequently Asked Questions

Are you currently looking for additional staff members?
While there may be times when With Love Studio is not actively looking for additional designers or creative team members, we are always open to hearing from talented artists in the digital scrapbook industry. If you’re an established, career-minded designer with a loyal fan base or you think you’re going to be the next big thing in the industry, we want to hear from you! Send your resume, design samples and your favorite product to designercall@withlovestudio.net with ‘Designer Inquiry’ in the subject line.

When are new items added to the stop?
With Love Studio is pleased to inform you that picking up the latest and greatest from our designers is incredibly easy with New Releases on Fridays! Each and every Friday ALL of our new releases will be put up on the With Love Studio shelves for you to peruse. Be sure you are signed up to receive our weekly newsletter too as we often send exclusive discount offers, reminders and special event notices to our newsletter subscribers. Not a subscriber? Click here to sign up!

What forms of payment are accepted at With Love Studio?
With Love Studio is proud to offer the option to pay for your order using PayPal or your Visa, MasterCard, American Express or Discover credit cards. You can feel secure using your credit card at With Love Studio because the shop is SSL encrypted and PCI/DSS compliant and verified through Security Metrics.

If you are paying through PayPal, you will be directed to PayPal’s website where you can pay for your goods. Once your transaction is complete at their site, you will be redirected back to the WLS where your downloads will be available for you to enjoy.

If you are paying by credit card, once your transaction has been approved directly here on our site, your downloads will be available immediately on the checkout confirmation page.

Can I share purchased With Love Studio products with friends/relatives?
While we know is fun sharing things with a friend or family member, our designs are meant for Personal Use only, unless otherwise mentioned! If your friend or family member likes our designs, we would appreciate it if you would point them in our direction and tell them to support their favorite designers. Please review the terms of use included in EVERY product you download from our site for further details on what you may and may NOT do with our designs.

Is commercial use of With Love Studio products permitted?
Our Designers are pretty clear in how they want their products to be handled and you will see if they are commercial use on their Preview to make it easy for you. Please see our Terms of Use for full details and get in touch with us using our contact us page if you have any questions on whether or not the usage you have in mind is permitted.

Will With Love Studio have frequent discount sales?
Well, the truth is that everyone LOVES a sale, and the WLS Designers know this! While sales are infrequent, storewide sales can usually be found during our Anniversary Celebration in April, National Scrapbook Day in May and Digital Scrapbook Day in November to name a few. You can always grab our newest releases for 20% off on Fridays too, and if you love to scrap, we hope you’ll join us in completing our monthly challenge portfolio where you can earn up to 35% off in the shop!

What is the proper way to credit a With Love Studio designer when using their products?
We realize that the terms of use varies from site to site so there is really no single correct way to credit the WLS designers. Ideally though, if the site you are posting on allows it, we’d like you to include the designer’s name, the name of her kit and With Love Studio in your credits. Additionally, if you ever get published using the work of one of our designers in Creating Keepsakes, Simple Scrapbooks, Scrapbooks Etc. or Digital Scrapbooking Magazine, drop a note to admin@withlovestudio.net with the magazine and issue your page will be appearing in and we’ll reward you with a free kit of your choice from our shop upon confirmation! We really appreciate your support of our site in the community, we couldn’t do what we do if it weren’t for scrappers like you using our delicious designs!

I saw a WLS product used in a fellow scrapper’s layout, but I can’t find this item in your shop. Where could it be?
It’s possible that the product you are looking for has been retired. Feel free to PM the designer whose products you are looking for, she may be able to help you with its whereabouts, and if you see a Going, Going… GONE sale in progress, grab your favorite goodies before they’re retired into the WLS vault for good.

I am new to digital scrapbooking. Will I find tutorials and how-to guides at WLS?
We are so very pleased to have a full range of digital scrapbooking tutorials here at With Love Studio. From getting starting with your first purchase to learning how to download and start your first layout, our amazing staff has you covered. You’ll find tutorials for beginners, intermediate and advanced scrapbookers and tutorials for hybrid scrapbookers and photographers too. If you ever have ideas for tutorials you’d like to see please contact us, we’d love to hear from you!

I’m having trouble downloading from the store, and have exceeded my 10 attempts. Can you reset my order?
When downloading from the store, we recommend turning off all of your download managers as many of them open multiple connections to the site to try and download faster, resulting in more errors. Should you find yourself without any more attempts, contact us to send an email to Order Resets, and include your order number to expedite your request.

My computer / external hard drive has failed, and I have lost everything! Can you reset all of my past orders?
At the WLS we understand that occasionally technical difficulties may make your digital files inaccessible and we want to help whenever possible. After the initial 5 day window to download your files, orders will be reset upon request only, once per customer. We do not reset orders older than 90 days old, and very large reset requests may be subject to a small convenience fee. Use our contact page to send an email to Order Resets, and include your order number to expedite your request. Please allow up to 72 hours for order reset requests to be processed.

I just paid for my order using PayPal, but my order is ‘queued’, and I can’t download. What do I do?
Most of the time, queued orders happen as a result of our server being very busy, and not reconnecting with PayPal after you’ve paid. To try and help with this, choose “return to site” on the PayPal page once your payment has been completed. Most of the time, download emails are generated for queued orders, and you can often access your downloads even if the status says queued. However, if you cannot find a way to access your downloads, please contact us with your order numbers and request that your order be set to processed.

I’m trying to download my order from the links that were sent via email, but every time I click the link it says “Access denied. You are not allowed to access that resource. Error code: 33”. What do I do?
Like a “queued order”, this error happens as a result of our database not keeping up with the download links which were sent to you via email on busy days. With a little time, the database usually catches up to the links that were sent via email and the issue resolves itself, but you should always be able to download from your Order History directly in the store instead of via the download links which were sent to your email.

I’ve downloaded my order, but when I unzip it the file ends up empty. Can I get new downloads?
Many of our designers create and zip their products on Mac, and some versions of Windows throw a fit when trying to unzip their files. You can download a 3rd party extraction program like CAMunzip or UnzipThemAll which may help with the issue, but we’ve found just double clicking the zip file until you can see a list of the files inside, selecting the entire list and dragging to a new location, works best. The files are unzipped as they’re copied to the new location.

When I try to download files from your site, I get a warning that the files aren’t commonly downloaded and could be dangerous. Are your files going to harm my computer?
The warning you’re receiving is a result of recent “improvements” Google has made to Chrome. The popular browser has started scanning our .zip files and flags them if a .url file is inside. Many of our designers include these harmless web shortcuts in their downloads to redirect you back to their section of the site. If you try downloading using another browser, you likely won’t have the issue or the warning popup. You should also be able to click the little arrow to the right of the “discard” button in the warning box in Chrome to select the option to download anyway.